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General Data Protection Regulation

Our data protection code of practice lays out our procedures that ensure PHA Solutions Inc and our employees comply with The Data Protection Law, 2001 and The General Data Protection Regulation (GDPR)

What personal data do we hold?

To provide clients with a high standard and attention, we need to hold their personal information. This personal data can include:

  • Personal details such as age, address, telephone number and general information

  • Notes of conversations or incidents that might occur for which a record needs to be kept

  • Any correspondence relating to them and other professionals


Why do we hold information about you?

We need to keep comprehensive and accurate personal data about you to provide you with safe and appropriate service. We will ask you to update your contact details regularly.

Retaining information

We will retain your information and while you are a client and after you cease to be, for at least eleven years, or for children until age 25, whichever is the longer.

Security of information

Personal data about you is held in the computer system and/or in a locked manual filing system. The information is only accessible to authorised team members. Our computer system has secure audit trails and we back up information routinely.

Disclosure of information

We may need to disclose personal information about you to:

  • Agents and Third parties as required by legal and law


Disclosure will take place on a ‘need-to-know’ basis. Only those individuals/organisations who need to know to provide care for you and for the proper administration of Government (whose personnel are covered by strict confidentiality rules) will be given the information.

In very limited circumstances or when required by law or a court order, personal data may have to be disclosed to a third party not connected with your health care. In all other situations, disclosure that is not covered by this Code of Practice will only occur when we have your specific consent. Where possible you will be informed of these requests for disclosure.

If you do not agree

If you do not wish personal data that we hold about you to be disclosed or used in the way that is described in this Code of Practice, please discuss the matter with us. You have the right to object; however, this may affect our ability to provide you with our service.

You have a right to withdraw your consent at any time, however this will not be retrospective.

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